An Ombudsman is an individual who has been trained and certified by the Pennsylvania Office of the Long-Term Care Ombudsman to help residents in nursing homes, assisted living or personal care homes, or participants in adult daily living programs, resolve concerns and complaints within their care setting. Ombudsmen work alongside and on behalf of long-term care consumers to find solutions to their problems and to improve the overall quality of care in facilities. Ombudsmen provide information about your rights as a consumer, and they also advocate for high standards of quality of care in long-term care facilities.
The Ombudsman program of the Union-Snyder Agency on Aging is available to assist long-term care consumers in Union, Snyder, Northumberland, Columbia and Montour counties. For more information or to speak with a certified Ombudsman, please call 570-524-2100, 570-374-5558, or 1-800-533-1050.