An Ombudsman is an individual who has been trained and certified by the Pennsylvania Office of the Long-Term Care Ombudsman to help residents in nursing homes, assisted living or personal care homes, or participants in adult daily living programs resolve concerns and complaints within their care setting. Ombudsmen work alongside and on behalf of long-term care consumers to find solutions to their problems and to improve the overall quality of care in facilities. Ombudsmen provide information about your rights as a consumer and they also advocate for high standards of quality of care in long-term care facilities.
The Ombudsman program of the Union-Snyder Agency on Aging is available to assist long-term care consumers in Union, Snyder, Northumberland, Columbia, and Montour counties. For more information or to speak with a certified Ombudsman, please call 570-524-2100, 570-374-5558, or 1-800-533-1050.
Residents’ Rights Month
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect, and the value of each individual resident.
The 2021 Residents’ Rights Month theme, “Reclaiming My Rights, My Home, My Life,” acknowledges the impact of this past year on residents and highlights the need for residents’ rights to be recognized, recovered, and reasserted. It emphasizes the recognition of the long-term care facility as the residents’ home and the importance of residents reclaiming their own lives. The theme focuses on raising awareness of federally mandated residents’ rights while also underscoring the need for dignity and self-determination of all residents.
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Please contact the Union-Snyder Agency on Aging at (570) 524-2100 to speak to your local Ombudsman.