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Union-Snyder Agency on Aging, Inc.

Serving older adults and their families with vision, dedication and concern.

Union-Snyder Agency on Aging, Inc. (USAA, Inc.)

Serving older adults and their families with vision, dedication and concern.

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Employment

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Employment Opportunities at Union-Snyder Agency on Aging, Inc.

Care Manager/Assessor

Administrative · Lewisburg, Pennsylvania

QUALIFICATIONS:

Bachelor’s degree in social work, psychology or other related fields, and at least one year of experience in a social service or health care related setting.  The Bachelor’s degree must include at least 12 college credits in social work, social welfare, sociology, psychology, gerontology or another behavioral science. Excellent verbal and written communication skills and advanced computer skills are required. Must have a valid PA driver’s license and current auto insurance.

CARE MANAGER:

JOB SUMMARY:

The primary purpose of this position is to provide care management for an assigned caseload of OPTIONS and Caregiver Support Program consumers, assisting them with receiving needed services and to provide on-going monitoring.

ESSENTIAL FUNCTIONS:

The following duties are normal for this position and are not to be considered as exclusive or all-inclusive.

  • Develops care plans for participants in the Caregivers Support Program (CSP), and OPTIONS.  Arranges services and conducts follow-up.  Orients families to the paperwork requirements of the CSP program.  Provides benefits counseling to provide family caregivers with an individual, customized review of their caregiving situation, to identify all appropriate resources available and to advise and assist caregivers to access their resources.
  • Develops or arranges caregiver education and training to instruct or train family caregivers in groups or individually in general and specific skills required to carry out the tasks of caregiving for functionally impaired older persons.  These activities include training on health problems of care receivers, coping skills for caregivers and the performance of appropriate personal care tasks.  Reviews all invoices submitted by caregivers for reimbursement on a monthly basis.  Reviews all submissions for adherence to CSP regulations.  Contacts private pay workers who, as reported by the caregivers, are providing private pay assistance in the home.  Reports any discrepancies to the Care Management Supervisor immediately.
  • Assess the home environment for eligibility of home modifications to the structure for the purpose of reducing the caregiver’s burden.
  • Provides care management services to consumers and members of their families to aid them in achieving a more satisfactory adjustment to their specific problems or situations.  Obtains information from consumers, members of consumer’s families, neighbors and other persons necessary for the identification of social, economic, emotional, health or physical problems and for assisting consumers in obtaining a variety of services for older adults on the basis of proper procedures and established policy.
  • Performs reassessments of consumers as designated in the consumer contact plan.  Arranges for changes in service as an outcome of the reassessment.  Conducts follow-up and documents all actions and pays close attention to detail. Responsible for the on-going care management of the case.
  • Performs protective service on-call duties as part of the protective services program, as scheduled on rotating basis.
  • Serves in an advisory capacity to other professional staff in specialized program areas through participation in conferences and meetings for the purpose of diagnosis and plan of treatment.  Works in close cooperation with other social agencies, hospitals, clinics, courts, and community resources in planning to meet the needs of consumers and assists the consumer in utilizing these resources.  Interprets programs, policies, and procedures to individuals, groups and agencies.
  • Utilizes applicable software and databases to complete reports, required forms, case notes and documentation in a timely manner, ensuring that all documentation is thorough, accurate and properly recorded.

ASSESSOR:

ESSENTIAL FUNCTIONS:

The following duties are normal for this position and are not to be considered as exclusive or all-inclusive.

  • Conducts comprehensive assessments and levels of care for consumers seeking community-based services or placement in long term care facility, or OBRA targeted individuals.
  • Makes a determination regarding clinical eligibility and appropriate level of care for an individual.
  • Conducts assessments annually, or as needed in regard to consumer’s level of care, for consumers receiving the Personal Care Home or Dom Care supplement.
  • Will perform FED/NAT/NAT-E in a consistent manner, meeting 7 day face to face time frame and 15 day completion.
  • Conducts phone contacts with consumers, families, physicians, or others in regard to consumer needs and services.
  • Establishes an effective working relationship with consumers, family members, and community members, other social service workers or attorneys in order to provide a better living situation for the consumer.
  • Aides in the completion of PCC assessments and follow up contacts with consumers.
  • Performs protective service on-call duties as part of the protective services program, as scheduled on rotating basis.
  • Performs in an advisory capacity to other professional staff as well as AAA staff in regards to intake and assessment topics.
  • Makes initial contact and provides informal counseling and comprehensive review of community services to consumers as appropriate.
  • Reviews and updates Outlook calendar daily for assignments.
  • Operates computer and other office equipment as necessary to carry out essential job duties.
  • Travels as required to perform essential job duties, i.e. to homes, hospitals, agencies and operates remotely in the field.

MARGINAL FUNCTIONS:

  • Operates computer and other office equipment as necessary to carry out essential job duties.
  • Assists with public information and public relations activities as required.
  • Attends meetings and/or training as required.
  • Travels as required to perform essential job duties.
  • Performs other duties as required.

Knowledge, Skills, and Abilities Required:

  • Ability to clearly express ideas orally and in writing, and to perform basic arithmetical operations.
  • Ability to establish and maintain effective working relationships with co-workers, consumers, community leaders, and the public.
  • Ability to understand and accept the needs and rights of older adults.
  • Skilled in problem-solving.
  • Skilled at operating office equipment.
  • Knowledgeable of basic computer operations and of specific computer applications pertaining to job.
  • Ability and willingness to travel as needed.
  • Ability to maintain composure and remain calm.
  • Ability to use applicable computer programs effectively and efficiently as job requires.
  • Ability to manage stress.

WORKING ENVIRONMENT:

Works indoors in a common workspace with adequate lighting, temperature and ventilation, as well as normal indoor exposure to dust/dirt, noise, stress, and disruptions. Travels to other work sites as needed. At times may be exposed to dangerous situations when visiting consumers’ homes.

BENEFITS:

This is a full-time position based on a 37.5 work week. Agency offers health insurance (90% of cost covered); supplemental vision, dental, life, accident, critical care, and disability insurances; vision & dental reimbursement; retirement plan with 6% Agency contribution; and paid time off & holidays.

EOE/M/F/SO

Here is a link to our application that you can print and fill out to submit to us: Application for Employment

If you have any questions or would like to submit your application/resume by email, please email administrative services at humanresources@usaaa17.org.

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